Time of shipment:
All of the products can be shipped out asap, please allow us some time to prepare the goods for you before the shipment, usually 1-3 working days.
Time of delivery:
Usually, it takes about 5-12 working days to arrive.
Due to force majeure factors: hurricanes, rainstorms affect flights. Leading to logistics delays. We are honest sellers, will not let you suffer any loss. Please give the logistics company a little processing time, we wait for the package to reach your side.
If your logistics information arrives at the local post office:
If the local post office hasn’t contacted you, please contact your local post office as soon as possible to get your package. Otherwise, overtime receipt of parcels, the local post office will return your parcel, the consequences of self-responsibility.
Q: Why is my parcel still “delivering”?
A: International shipment can be time-consuming and your patience is appreciated. Please rest assured if you see no update about your parcel. We use AliExpress shipping methods which can take 15 to 60 days. For further support, please contact our customer service.
Q: Why do I receive a different product?
A: Please contact our customer service directly for further support.
Q: Why do I receive only 1 item while several were purchased in the first place?
A: One order can possibly be shipped via several parcels with each of them a unique tracking number. Please track them according to the specific tracking number(s). Please contact our customer service directly for further support.
Q: I clicked “Confirm Goods Received” before the parcel is received. What should I do?
A: Don’t worry if you clicked it by accident. Your parcel is shipped soonest possible anyway. Simply follow the tracking number for updates.
Q: What should I do if my order is closed?
A: Please place a new order with a secure account and payment method.
Q: What if the product cannot be used?
A: Please ensure the product is used properly according to the user manual. For further support please contact our customer service directly.
Q: I haven’t received my parcel yet but it shows “delivered” on the order detail page. What should I do?
A: Please check with your local post first for the parcel info. For further support, please contact our customer support.
Q: Why is my parcel returned?
A: That’s because receiving address or phone number is incorrect or the logistics company cannot ship to your address. Please reach out to our customer service directly if the issue persists.